/* Windowmaker AI Helpdesk Resolution Portal — branding
   Red #ED3237, Gray #7F7F7F, strict white background. */

:root {
  --wm-red: #ED3237;
  --wm-red-dark: #c8262b;
  --wm-gray: #7F7F7F;
  --wm-gray-light: #f4f4f5;
  --wm-gray-border: #e3e3e6;
  --wm-text: #1f2024;
  --wm-text-soft: #5a5b60;
  --white: #ffffff;
  --ok: #1c8c4b;
  --warn: #b5860b;
  --shadow: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.04);
  --radius: 8px;
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: var(--font);
  color: var(--wm-text);
  background: var(--white);
  font-size: 14px;
  line-height: 1.5;
}
button { font-family: inherit; cursor: pointer; }
a { color: var(--wm-red-dark); }

/* ---------- Login ---------- */
.login-body {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--white);
  padding: 24px;
}
.login-card {
  width: 100%;
  max-width: 380px;
  border: 1px solid var(--wm-gray-border);
  border-radius: var(--radius);
  padding: 32px 28px;
  box-shadow: var(--shadow);
}
.login-brand { display: flex; align-items: center; gap: 12px; margin-bottom: 24px; }
/* Windowmaker logo image (46x31 source) — sized by height, width auto-scales. */
.logo-img { height: 42px; width: auto; display: block; }
.topbar .logo-img { height: 30px; }
.logo-mark {
  display: inline-flex; align-items: center; justify-content: center;
  width: 40px; height: 40px; border-radius: 8px;
  background: var(--wm-red); color: #fff; font-weight: 800; font-size: 22px;
}
.logo-text { display: flex; flex-direction: column; line-height: 1.2; }
.logo-text strong { font-size: 17px; }
.logo-text span { font-size: 12px; color: var(--wm-gray); }
#login-form { display: flex; flex-direction: column; gap: 6px; }
#login-form label { font-size: 12px; font-weight: 600; color: var(--wm-text-soft); margin-top: 8px; }
#login-form input {
  padding: 10px 12px; border: 1px solid var(--wm-gray-border);
  border-radius: 6px; font-size: 14px;
}
#login-form input:focus { outline: 2px solid var(--wm-red); border-color: var(--wm-red); }
#login-btn {
  margin-top: 18px; padding: 11px; border: none; border-radius: 6px;
  background: var(--wm-red); color: #fff; font-weight: 700; font-size: 15px;
}
#login-btn:hover { background: var(--wm-red-dark); }
#login-btn:disabled { opacity: .6; cursor: default; }
.login-error {
  margin: 12px 0 0; padding: 9px 11px; border-radius: 6px;
  background: #fdecec; color: var(--wm-red-dark); font-size: 13px;
}
.login-foot { margin-top: 14px; font-size: 11px; color: var(--wm-gray); text-align: center; }

/* Auth tabs (login / register / forgot) */
.auth-tabs { display: flex; gap: 4px; margin-bottom: 16px; border-bottom: 1px solid var(--wm-gray-border); }
.auth-tab {
  flex: 1; padding: 8px 6px; border: none; background: none; font-size: 13px; font-weight: 600;
  color: var(--wm-gray); border-bottom: 2px solid transparent;
}
.auth-tab:hover { color: var(--wm-text); }
.auth-tab.active { color: var(--wm-red-dark); border-bottom-color: var(--wm-red); }
.auth-pane { display: flex; flex-direction: column; gap: 6px; }
/* The [hidden] attribute must beat the class rule above, else all panes show. */
.auth-pane[hidden] { display: none; }
.auth-pane label { font-size: 12px; font-weight: 600; color: var(--wm-text-soft); margin-top: 8px; }
.auth-pane input {
  padding: 10px 12px; border: 1px solid var(--wm-gray-border); border-radius: 6px; font-size: 14px;
}
.auth-pane input:focus { outline: 2px solid var(--wm-red); border-color: var(--wm-red); }
.auth-submit {
  margin-top: 16px; padding: 11px; border: none; border-radius: 6px;
  background: var(--wm-red); color: #fff; font-weight: 700; font-size: 15px;
}
.auth-submit:hover { background: var(--wm-red-dark); }
.auth-submit:disabled { opacity: .6; cursor: default; }
.login-msg { margin: 0 0 4px; padding: 9px 11px; border-radius: 6px; font-size: 13px; }
.login-msg.err { background: #fdecec; color: var(--wm-red-dark); }
.login-msg.ok { background: #eafaf0; color: var(--ok); }

/* Password policy checklist (registration) */
.policy-list { list-style: none; margin: 8px 0 0; padding: 8px 10px; border: 1px solid var(--wm-gray-border); border-radius: 6px; background: var(--wm-gray-light); }
.policy-list li { font-size: 12px; color: var(--wm-text-soft); padding: 1px 0; }
.policy-list li .tick { display: inline-block; width: 14px; color: var(--wm-gray); font-weight: 700; }
.policy-list li.met { color: var(--ok); }
.policy-list li.met .tick { color: var(--ok); }

/* Admin portal */
.admin-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.admin-table th, .admin-table td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--wm-gray-border); vertical-align: top; }
.admin-table th { font-size: 11px; text-transform: uppercase; letter-spacing: .03em; color: var(--wm-gray); }
.row-actions { display: flex; flex-wrap: wrap; gap: 5px; }
.req-row { display: flex; align-items: center; gap: 12px; padding: 10px 4px; border-bottom: 1px solid var(--wm-gray-border); }
.req-row > div:first-child { flex: 1; }
.req-actions { display: flex; gap: 6px; }
.status-pill { display: inline-block; padding: 1px 8px; border-radius: 999px; font-size: 11px; font-weight: 700; margin-right: 4px; }
.st-pending { background: #fff3cd; color: #8a6d00; }
.st-approved { background: #eafaf0; color: var(--ok); }
.st-rejected { background: #fdecec; color: var(--wm-red-dark); }
.st-disabled { background: var(--wm-gray-light); color: var(--wm-gray); }
.st-reset { background: #eef4ff; color: #1d4ed8; }

/* Add / edit user modal */
.modal-overlay {
  position: fixed; inset: 0; z-index: 100;
  display: flex; align-items: center; justify-content: center;
  background: rgba(31, 32, 36, .45); padding: 20px;
}
.modal-overlay[hidden] { display: none; }
.modal-card {
  width: 100%; max-width: 420px; background: var(--white);
  border-radius: var(--radius); box-shadow: 0 12px 44px rgba(0, 0, 0, .22); overflow: hidden;
}
.modal-head { display: flex; align-items: center; padding: 13px 18px; border-bottom: 1px solid var(--wm-gray-border); }
.modal-head h3 { margin: 0; font-size: 15px; }
.modal-close { border: none; background: none; font-size: 22px; line-height: 1; color: var(--wm-gray); padding: 0 2px; }
.modal-close:hover { color: var(--wm-text); }
.modal-body { display: flex; flex-direction: column; gap: 4px; padding: 16px 18px 18px; }
.modal-body label { font-size: 12px; font-weight: 600; color: var(--wm-text-soft); margin-top: 8px; }
.modal-body input, .modal-body select {
  padding: 9px 11px; border: 1px solid var(--wm-gray-border);
  border-radius: 6px; font-size: 14px; font-family: inherit; width: 100%;
}
.modal-body input:focus, .modal-body select:focus { outline: 2px solid var(--wm-red); border-color: var(--wm-red); }
.modal-body input[readonly] { background: var(--wm-gray-light); color: var(--wm-text-soft); cursor: not-allowed; }
.modal-body #create-only { display: flex; flex-direction: column; gap: 4px; }
.modal-body label.check { flex-direction: row; align-items: center; gap: 8px; margin-top: 14px; }
.modal-body label.check input { width: auto; }
.modal-body .muted { font-weight: 400; color: var(--wm-gray); }
.modal-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 20px; }

/* ---------- App shell ---------- */
.topbar {
  position: sticky; top: 0; z-index: 50;
  display: flex; align-items: center; gap: 16px;
  padding: 10px 20px; background: var(--white);
  border-bottom: 2px solid var(--wm-red);
}
.topbar .brand { display: flex; align-items: center; gap: 10px; }
.topbar .logo-mark { width: 32px; height: 32px; font-size: 18px; }
.topbar .title { font-weight: 700; font-size: 15px; }
.topbar .title small { display: block; font-weight: 400; font-size: 11px; color: var(--wm-gray); }
.topbar .spacer { flex: 1; }
.chip {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 4px 10px; border-radius: 999px; font-size: 12px;
  background: var(--wm-gray-light); color: var(--wm-text-soft);
  border: 1px solid var(--wm-gray-border);
}
.chip .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--wm-gray); }
.chip.ok .dot { background: var(--ok); }
.chip.bad .dot { background: var(--wm-red); }
.btn {
  padding: 7px 13px; border-radius: 6px; border: 1px solid var(--wm-gray-border);
  background: var(--white); color: var(--wm-text); font-weight: 600; font-size: 13px;
}
.btn:hover { border-color: var(--wm-gray); }
.btn.primary { background: var(--wm-red); color: #fff; border-color: var(--wm-red); }
.btn.primary:hover { background: var(--wm-red-dark); }
.btn.small { padding: 4px 9px; font-size: 12px; }
.btn:disabled { opacity: .5; cursor: default; }
.agent-box { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.agent-box .name { font-weight: 600; }
.badge-count {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 18px; height: 18px; padding: 0 5px; border-radius: 9px;
  background: var(--wm-red); color: #fff; font-size: 11px; font-weight: 700;
}

/* ---------- Banner ---------- */
.banner {
  padding: 10px 20px; font-size: 13px; background: #fff7e6;
  color: var(--warn); border-bottom: 1px solid #f0e0b8;
}
.banner.hidden { display: none; }

/* ---------- Lookup ---------- */
.lookup {
  display: flex; gap: 10px; align-items: center;
  padding: 14px 20px; border-bottom: 1px solid var(--wm-gray-border);
}
.lookup input {
  padding: 9px 12px; border: 1px solid var(--wm-gray-border);
  border-radius: 6px; font-size: 14px; width: 220px;
}
.lookup input:focus { outline: 2px solid var(--wm-red); border-color: var(--wm-red); }
.lookup .hint { font-size: 12px; color: var(--wm-gray); }

/* ---------- Workspace ---------- */
.workspace {
  display: grid; grid-template-columns: minmax(320px, 1fr) minmax(420px, 1.4fr);
  gap: 18px; padding: 18px 20px; align-items: start;
}
@media (max-width: 980px) { .workspace { grid-template-columns: 1fr; } }
.card {
  border: 1px solid var(--wm-gray-border); border-radius: var(--radius);
  background: var(--white); box-shadow: var(--shadow); margin-bottom: 18px;
}
.card > header {
  display: flex; align-items: center; gap: 10px;
  padding: 12px 16px; border-bottom: 1px solid var(--wm-gray-border);
}
.card > header h2 { margin: 0; font-size: 14px; }
.card > header .spacer { flex: 1; }
.card .body { padding: 14px 16px; }

.meta-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 8px 16px; }
.meta-grid .k { font-size: 11px; color: var(--wm-gray); text-transform: uppercase; letter-spacing: .03em; }
.meta-grid .v { font-size: 13px; margin-bottom: 6px; word-break: break-word; }

/* Timeline */
.timeline { display: flex; flex-direction: column; gap: 10px; }
.thread {
  border: 1px solid var(--wm-gray-border); border-radius: 6px; padding: 10px 12px;
  background: var(--wm-gray-light);
}
.thread.customer { border-left: 3px solid var(--wm-red); background: #fff; }
.thread.windowmaker { border-left: 3px solid var(--wm-gray); background: #fafafa; }
.thread.internal { border-left: 3px dashed var(--warn); background: #fffdf5; }
.thread .head { display: flex; gap: 8px; align-items: center; font-size: 12px; margin-bottom: 5px; }
.thread .role {
  font-weight: 700; text-transform: uppercase; font-size: 10px; letter-spacing: .04em;
  padding: 1px 6px; border-radius: 4px; background: var(--wm-gray-light); color: var(--wm-text-soft);
}
.thread.customer .role { background: #fdecec; color: var(--wm-red-dark); }
.thread .when { color: var(--wm-gray); }
.thread .text { font-size: 13px; white-space: pre-wrap; }

/* Resolution sections */
.section { margin-bottom: 14px; }
.section h3 { margin: 0 0 4px; font-size: 12px; text-transform: uppercase; letter-spacing: .03em; color: var(--wm-gray); }
.editable {
  border: 1px dashed transparent; border-radius: 6px; padding: 6px 8px; min-height: 22px;
}
.editable:hover { border-color: var(--wm-gray-border); }
.editable:focus { outline: none; border: 1px solid var(--wm-red); background: #fff; }
.editable ul { margin: 4px 0; padding-left: 20px; }
.pill {
  display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px;
  font-weight: 700; background: var(--wm-gray-light); border: 1px solid var(--wm-gray-border);
}
.pill.cat { background: #fdecec; color: var(--wm-red-dark); border-color: #f6c9ca; }
.confidence-bar { height: 8px; border-radius: 4px; background: var(--wm-gray-light); overflow: hidden; }
.confidence-bar > span { display: block; height: 100%; background: var(--wm-red); }
.kv-list { font-size: 13px; }
.kv-list .src { color: var(--wm-gray); font-size: 11px; }

/* Email tones */
.tones { display: flex; gap: 4px; flex-wrap: wrap; }
.tone-tab {
  padding: 5px 12px; border: 1px solid var(--wm-gray-border); border-bottom: none;
  border-radius: 6px 6px 0 0; background: var(--wm-gray-light); font-size: 13px; font-weight: 600;
}
.tone-tab.active { background: var(--white); color: var(--wm-red-dark); border-color: var(--wm-red); border-bottom: 2px solid #fff; }
.email-subject { font-weight: 600; margin-bottom: 8px; }
.email-body { white-space: pre-wrap; font-size: 13px; }
mark.placeholder { background: #fff2b8; color: #7a5c00; padding: 0 2px; border-radius: 3px; }

/* Enhancement */
.chips { display: flex; flex-wrap: wrap; gap: 6px; margin: 8px 0; }
.chip-btn {
  padding: 5px 10px; border-radius: 999px; border: 1px solid var(--wm-gray-border);
  background: var(--white); font-size: 12px;
}
.chip-btn:hover { border-color: var(--wm-red); color: var(--wm-red-dark); }
textarea.enhance-box {
  width: 100%; min-height: 60px; padding: 8px 10px; border: 1px solid var(--wm-gray-border);
  border-radius: 6px; font-size: 13px; font-family: inherit; resize: vertical;
}
.radio-row { display: flex; gap: 14px; font-size: 13px; margin: 8px 0; }

/* Actions */
.actions { display: flex; gap: 10px; flex-wrap: wrap; padding: 12px 20px; border-top: 1px solid var(--wm-gray-border); }

/* Audit drawer */
.drawer-backdrop {
  position: fixed; inset: 0; background: rgba(0,0,0,.3); z-index: 90; opacity: 0;
  pointer-events: none; transition: opacity .2s;
}
.drawer-backdrop.open { opacity: 1; pointer-events: auto; }
.drawer {
  position: fixed; top: 0; right: 0; height: 100vh; width: 460px; max-width: 92vw;
  background: #fff; z-index: 100; box-shadow: -4px 0 20px rgba(0,0,0,.15);
  transform: translateX(100%); transition: transform .25s ease; display: flex; flex-direction: column;
}
.drawer.open { transform: translateX(0); }
.drawer header { display: flex; align-items: center; gap: 10px; padding: 14px 16px; border-bottom: 2px solid var(--wm-red); }
.drawer header h2 { margin: 0; font-size: 15px; flex: 1; }
.drawer .list { overflow-y: auto; padding: 8px 12px; flex: 1; }
.audit-row { border-bottom: 1px solid var(--wm-gray-border); padding: 8px 4px; font-size: 12px; }
.audit-row .a { font-weight: 600; }
.audit-row .meta { color: var(--wm-gray); font-size: 11px; display: flex; gap: 8px; flex-wrap: wrap; }
.audit-row .detail { color: var(--wm-text-soft); margin-top: 2px; white-space: pre-wrap; }
.audit-type { padding: 0 5px; border-radius: 3px; background: var(--wm-gray-light); }
.audit-type.engine { background: #eef4ff; color: #1d4ed8; }
.audit-type.auth { background: #f0fdf4; color: var(--ok); }
.audit-type.ui { background: #fdf6ec; color: var(--warn); }

/* Toasts */
.toasts { position: fixed; bottom: 18px; left: 50%; transform: translateX(-50%); z-index: 200; display: flex; flex-direction: column; gap: 8px; }
.toast {
  padding: 10px 16px; border-radius: 6px; color: #fff; font-size: 13px; box-shadow: var(--shadow);
  max-width: 80vw;
}
.toast.ok { background: var(--ok); }
.toast.err { background: var(--wm-red); }
.toast.info { background: var(--wm-text); }

/* Misc */
.empty { color: var(--wm-gray); font-size: 13px; padding: 8px 0; }
.spinner {
  display: inline-block; width: 14px; height: 14px; border: 2px solid var(--wm-gray-border);
  border-top-color: var(--wm-red); border-radius: 50%; animation: spin .7s linear infinite; vertical-align: -2px;
}
@keyframes spin { to { transform: rotate(360deg); } }
.hidden { display: none !important; }
.row { display: flex; gap: 8px; align-items: center; }
.muted { color: var(--wm-gray); }